At Kiddiebumz, we strive to ensure your satisfaction with every purchase. If you're not fully happy with your order, we offer a simple and flexible return and refund policy.

1. Return & refund guidelines

• You can return eligible products within 7 days of delivery.

• Returns are free of charge—there are no return shipping fees.

• Once the product is picked up and passes the quality check, the refund will be initiated.

• If the item fails the quality check, the return will not be accepted and no refund will be issued.

• Exchanges are not supported. If you require a different size or product, please return the original item and place a new order.

2. Refund timeline & method

The return and refund process includes:

• Pickup & quality check: A courier partner will collect the product after verifying its condition.

• Prepaid orders: Refunds will be credited back to the original payment method (credit/debit card, UPI, net banking, etc.) within approximately 6 business days after pickup.

• Cash on delivery orders: Refunds will be processed through bank transfer using customer-provided details, within approximately 6 business days after pickup.

3. Received a damaged or incorrect product?

All items go through strict quality checks before dispatch. If you receive a damaged, defective, or incorrect product, you may return it for a full refund. Please initiate the return within the return window.

4. When will a return be rejected?

Return requests may be declined in the following cases:

• Product is used, washed, or altered.

• Original tags, packaging, or accessories are missing.

• Return request is raised after the 7-day return window.

• Product shows signs of wear and tear, damage, or misuse.

• Serial number is tampered with (if applicable).

• Product falls under the non-returnable category (see product page).

• The product was a free gift or complimentary item.

• Personal care products (due to hygiene reasons).

5. How do returns work?

We offer a free doorstep pickup service for all returnable items. Just initiate the return request, and our logistics partner will collect the product from your location.

6. How to request a return on the website

Follow these simple steps to request a return from your Kiddiebumz account:

• Log in and go to your Profile.

• Click on the Order Number containing the product you wish to return.

• Select the Return option.

• Choose the item(s) to be returned.

• Complete the remaining return steps as prompted.

You will receive email updates at every stage of the return process—from request confirmation to pickup and refund status.

7. Additional terms & conditions

• Returned items must be in unused, original condition with all original tags, packaging, manuals, and invoice.

• Refunds will be processed only after the item has been picked up and passes our quality check.

• Products with bundled offers or gifts must be returned along with those free items.

• Items marked “non-returnable” on the product page are not eligible for returns or refunds.

• Kiddiebumz reserves the right to refuse returns if misuse of the return policy is suspected.

• Warranty cards (if included) must be returned with the product.

For any questions, feel free to reach out to our customer support team at support@kiddiebumz.com. We're here to help!