Shipping & Delivery Policy

1. How does the delivery process work?

At Kiddiebumz, we ensure that every order meets our high-quality standards before it reaches you. Once your order is placed, our quality assurance team carefully inspects each item. After passing the final quality check, your products are securely packaged and handed over to our trusted delivery partners. They strive to deliver your order as quickly as possible. If they face any challenges in reaching your address, they will contact you to arrange a suitable solution.

2. What are the Shipping Speeds and Charges?

We provide clear shipping details, including estimated delivery times and charges, based on your location:

  • Delivery time: 3–10 business days (location dependent), excluding Sundays and public holidays.
  • Shipping Charges:
    • Orders below ₹399: ₹49
    • Orders ₹399 & above: Free Shipping

Shipping costs are calculated automatically at checkout.

3. How Can I Track My Package?

To track your order:

  • Go to the "Order History" section in your account.
  • Select the specific order to view tracking details.
  • Click the tracking ID to visit the courier's website for real-time status.
  • You will also receive a tracking email once the order is dispatched.

If your order includes multiple items, they may have separate tracking IDs and delivery timelines.

4. What Should I Do If My Package Is Marked as Delivered but I Haven’t Received It?

Please contact us via the "Contact Us" section within 2 days of the delivery date. We will investigate and do our best to locate your package.

5. Why Is My Order Being Delivered in Multiple Shipments?

Some items may be shipped separately due to stock at different fulfillment centers. This ensures faster delivery.

Note: Any shipping or COD charges apply only to the first shipment.

6. Will the Delivery Fee Be Refunded if I Cancel My Order?

  • If cancelled before shipping: Full refund including delivery fee.
  • If cancelled after dispatch or due to failed delivery: Only product value will be refunded, not the delivery fee.

7. Can I Change My Delivery Address After I Place an Order?

Currently, we do not support address changes after an order is placed.

8. What Should I Do If I Receive a Partial Order, Empty Package, or Notice Tampering?

Please contact us within 72 hours of delivery via the "Contact Us" section. Claims beyond this period may not be accepted.

Guidelines During Investigation:

  • Do not use the item in question.
  • Provide a clear description and answer a few support questions.
  • Take clear photos of the packaging and product, showing tampering or damage.
  • Retain the packaging for at least 3–4 days for investigation purposes.

Refunds May Not Be Processed If:

  • Insufficient information or photos are submitted.
  • The item has been used before the claim was raised.
  • Part of a multi-component item is missing (e.g., headband missing from a baby outfit). In such cases, exchange/return options depend on product type and serviceability.

9. When Will I Receive a Refund for a Prepaid Package Marked as “Undeliverable”?

  • Online Payments: Refund in 5–10 business days (bank dependent).
  • COD (via NEFT): Refund in 1–3 business days after bank details are shared.

10. Why Might an Order Be Considered Undeliverable?

  • Recipient declines delivery (often with surprise gifts).
  • Incorrect or incomplete address.
  • Local restrictions due to regulations or emergencies.
  • Package damaged during transit and returned before delivery.
  • Severe weather conditions causing delay or delivery block.

11. Is It Possible to Make an Online Payment Upon Delivery?

Yes, this may be available depending on your pin code and courier partner support.

12. Will I Receive a Phone Call from the Logistics Partner Before Delivery?

No, delivery partners do not call before delivery. However, you will receive an SMS notification when your order is out for delivery.

13. What Should I Do If I Am Asked to Pay an Excess Amount by the Delivery Partner?

You are only required to pay the amount mentioned on your invoice. If the delivery person requests extra payment:

  • Contact our support team immediately.
  • If the issue persists, do not accept the package. We will investigate and arrange redelivery.

14. How Can I Change My Delivery Address or Reschedule a Delivery?

Currently, our system does not support changes to delivery address or rescheduling after an order is placed. Please contact customer support, and we will try to assist you.

15. Why Isn’t Cash/Pay on Delivery Available in My Area?

COD availability depends on courier partner support and value limits in your area. Enter your Pin code on the product page to check eligibility.

16. What If My Order Has Been Falsely Marked as Delivered?

  • Verify the address in your "Your Orders" section.
  • Wait 24 hours — sometimes packages are marked as delivered early.
  • If not received after 24 hours, contact us within 7 days of the marked delivery date. We will investigate and assist accordingly.

© 2024 - Kiddiebumz. Developed by Rooly Media